The Multi-faceted Characteristics of It-enabled Organizational Effectiveness
نویسندگان
چکیده
This paper reckons that evidence of information technology (IT) business value can be found by examining how IT can help in improving effectiveness at the organizational level, i.e. IT-enabled organizational effectiveness. Using this as a point of departure, a questionnaire survey was conducted to collect responses from managing directors and chief executive officers of 147 enterprise resource planning (ERP)-adopting organizations in Malaysia. Statistical results provide support for the multi-faceted characteristics of IT-enabled organizational effectiveness. Exploratory higher order factor analyses reveal that IT-enabled organizational effectiveness can be modeled, at a higherorder abstraction level, as a third-order construct which is composed of three second-order constructs and ten firstorder constructs. Index Terms – IT business value, organizational effectiveness, balanced scorecard, enterprise resource planning, IT evaluation
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